When purchasing a lithium battery, it's important to understand the warranty that comes with it. In this article, we will discuss the warranty offered by Texas Lithium Batteries LLC. for our best in class, high-quality lithium batteries. 

Limited 10-Year Warranty (Golf Cart Batteries)

Texas Lithium Batteries LLC. offers a limited 10-year warranty on all golf cart & lead acid replacement batteries. 

The warranty covers battery defects caused by poor materials or manufacturing issues. Here's the breakdown:

First 5 years: We will fix, replace, or credit you for the entire battery (or parts of it) if it's defective.

To be eligible for warranty service, you must provide proof of purchase in the form of a sales receipt. Additionally, the product must have been registered by the primary purchaser within 30 days of the sales receipt.

It's important to note that this warranty is non-transferable. It applies only to the original purchaser of the product.

E-Bikes

2-Year Warranty through Riding'times. Exclusions apply. For more information, please contact sales@texaslithiumbatteries.com or call us!

Exclusions

While Texas Lithium Batteries LLC. stands behind the quality of their products, there are certain exclusions to their warranty. The warranty does not cover damages or defects caused by misuse or abuse of the product. Unauthorized alterations or repairs also void the warranty.

The warranty is also void if the serial number, panels, or components of the battery are altered, defaced, or removed. Texas Lithium Batteries LLC. is not liable for any consequential damages, including damages resulting from loss of use, submersing underwater, short circuit, overcurrent, discharging in cold or hot temperature, charging in cold or hot temperatures. Review the batteries specification sheet to learn about what maximum operating conditions the battery may withstand.

It's important to read and understand the warranty terms and conditions provided by Texas Lithium Batteries LLC. to ensure compliance and eligibility for warranty service.

Warranty Service

If you need to avail warranty service for your Texas Lithium Batteries LLC. product, you can visit our website at www.texaslithiumbatteries.com to obtain an RMA (Return Merchandise Authorization) number. You will need to return the product in its original packaging along with proof of purchase to the address provided. Purchaser must pay for shipping and must follow local and US regulations for shipping dangerous goods. 

Make sure to clearly state the performance problem you are experiencing and include any leads, probes, connectors, and accessories that you are using with the device.

Non-Warranty Service

If your product is not covered under warranty, Texas Lithium Batteries LLC. also offers non-warranty service. To avail non-warranty service, you can visit their website at www.texaslithiumbatteries.com to obtain an RMA number. Similar to warranty service, you will need to return the product in its original packaging to the provided address. Contact our support team for more information.

Make sure to clearly state the performance problem and include any leads, probes, connectors, and accessories that you are using with the device. Customers not on an open account must include payment in the form of a money order or credit card.

For the most current repair charges and shipping fees, please refer to the service and support section on the Texas Lithium Batteries LLC. website. One of our team members will be happy to help you identify this information. 

It's important to provide your complete return shipping address, sales receipt or purchase number, contact name, phone number, and a description of the problem when returning the product for service.

By understanding the warranty and service options provided by Texas Lithium Batteries LLC., you can ensure that your lithium battery is covered and receive the necessary support in case of any issues.

• For all returns or warranty claims contact sales@TexasLithiumBatteries.com
• 14-day money back guarantee for unopened/unused products. Returns of undamaged batteries may be issued full refunds. A restocking fee of 20% will be charged. 
• 1 year warranty on all accessories & complimentary products (Chargers, DC Converters, Golf Cart parts, etc).
• Free lifetime US based technical support.
• Warranty only applies to original owner (non-transferable).
• Warranties can be used for an exchange of a component only once.
• Customer pays return shipping on returns. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. 
• If you have a quality issue with a product, please visit our support page to help diagnose the problem. 
  
  

Returns

Returns are allowed as long as they are done within 14 days of purchase. Golf cart built batteries may be canceled, but a restocking fee will apply based on the original build date.